How can we assist you today?
Need assistance with your account, billing, or mock interview preparation? We are dedicated to providing responsive and dependable support.
Customer Support Email
Response Time SLA
Within 24 to 48 business hours (guaranteed within 3 business days)
Service Hours
Monday – Friday, 9:00 AM – 6:00 PM UTC
What We Can Help You With
Here are the primary areas our customer experience and technical teams cover:
Billing, Receipts & Invoices
Questions regarding checkout payments processed through our authorized billing partners, tax calculations, invoice requests, and downloadable payment receipts.
Top-up & Credit Delivery
Instant resolution if purchased credits do not reflect in your account within 5 minutes, plus manual reconciliation and balance verification.
Refunds & Transaction Disputes
Assistance with accidental duplicate charges, technical delivery failures, or qualifying unused packages under our Refund Policy.
Account & Security Access
Assistance with Google OAuth sign-in, account email changes, password recovery, data export, or account deletion requests.
AI Tools & Interview Preparation
Technical guidance on customizing mock interviewers, diagnosing ATS resume scores, and optimizing ATS text formatting.
Partnerships & Bulk Licensing
Volume discounts for universities, career coaches, bootcamps, and educational institutions looking to empower candidates.
Before You Contact Us
Include your Checkout Transaction ID
For any payment or credit-related inquiries, providing your checkout transaction ID or receipt email will expedite resolution.
Contact from your registered account email
To protect your account privacy, please email us directly from the address associated with your SayBuff profile.
Check our self-service guides
Many common questions about credit rules, formatting, and refunds are answered in our FAQ and Refund Policy.